Webshop Terms & Conditions

  • Return Policy for Clothing & Merchandise
    Full refunds are available for clothing & merchandise sold by TLSU that are returned within 28 days of receipt with proof of purchase (transaction email receipt). An exchange of goods up to the value of the original purchase will be offered for items returned after this period. Returned goods must be unworn and unwashed.
    To arrange a return
    • email tlsu@trinitylaban.ac.uk or
    • visit one of the SU spaces at The Laban Building or KCC. The above refund & returns policy is limited to goods sold online by TLSU
  • Events & Classes Tickets Policy
    • Refunds: Tickets are non-refundable except in the event of a cancellation.
      Lost Tickets: If you lose your tickets contact tlsu@trinitylaban.ac.uk with proof of your purchase and we’ll see if we can help you so you don’t miss out, though this will depending on the event and circumstances at the time.
    • Transferring Tickets to a Friend: Tickets cannot be transferred to anyone unless written consent from TLSU has been granted.
    • Event Entry: Entry to an event can be refused regardless of ticket purchase for any reason (example: visible drunkenness)
  • Memberships of Sports, Societies & Networks
    You can cancel your membership of a Sports Club, Society or Network within 20 working days (term time) of joining, and you will receive a full refund. This does not apply if you have already been selected by the club to represent TLSU in a competition, unless there are exceptional circumstances. Your membership of the Union’s Sports, Societies and Networks is conditional on your proper conduct and therefore can be withdrawn if you breach our values, policies or codes of practice.